{"id":5357,"date":"2026-07-29T16:58:41","date_gmt":"2026-07-29T07:58:41","guid":{"rendered":"https:\/\/smilesoftware.org\/?p=5357"},"modified":"2026-07-31T12:57:19","modified_gmt":"2026-07-31T03:57:19","slug":"%e5%95%8f%e3%81%84%e5%90%88%e3%82%8f%e3%81%9b%e5%af%be%e5%bf%9c%e3%82%92%e8%a6%8b%e3%81%88%e3%82%8b%e5%8c%96%e3%81%99%e3%82%8b%e3%80%81%e9%a1%a7%e5%ae%a2%e3%83%9d%e3%83%bc%e3%82%bf%e3%83%ab%e3%81%a8","status":"publish","type":"post","link":"https:\/\/smilesoftware.org\/vn\/%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E5%AF%BE%E5%BF%9C%E3%82%92%E8%A6%8B%E3%81%88%E3%82%8B%E5%8C%96%E3%81%99%E3%82%8B%E9%A1%A7%E5%AE%A2%E3%83%9D%E3%83%BC%E3%82%BF%E3%83%AB%E3%81%A8\/","title":{"rendered":"X\u00e2y d\u1ef1ng c\u1ed5ng th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ticket nh\u1eb1m tr\u1ef1c quan h\u00f3a quy tr\u00ecnh x\u1eed l\u00fd y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3"},"content":{"rendered":"<div class=\"wp-block-group smile-post-content\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><header class=\"smile-article-header\"><div><span class=\"smile-category-pill\">Project<\/span><span class=\"smile-date\"><\/span><\/div><h1 class=\"smile-article-title\">X\u00e2y d\u1ef1ng c\u1ed5ng th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ticket nh\u1eb1m tr\u1ef1c quan h\u00f3a quy tr\u00ecnh x\u1eed l\u00fd y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3<\/h1><p class=\"smile-excerpt\">Trong c\u00e1c doanh nghi\u1ec7p B2B, y\u00eau c\u1ea7u t\u01b0 v\u1ea5n ho\u1eb7c h\u1ed7 tr\u1ee3 t\u1eeb kh\u00e1ch h\u00e0ng th\u01b0\u1eddng \u0111\u01b0\u1ee3c g\u1eedi \u0111\u1ebfn qua nhi\u1ec1u k\u00eanh nh\u01b0 email, trao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp ho\u1eb7c chat. \u0110i\u1ec1u n\u00e0y khi\u1ebfn tr\u1ea1ng th\u00e1i x\u1eed l\u00fd, ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch, m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean v\u00e0 l\u1ecbch s\u1eed trao \u0111\u1ed5i b\u1ecb ph\u00e2n t\u00e1n, l\u00e0m t\u0103ng nguy c\u01a1 b\u1ecf s\u00f3t th\u00f4ng tin v\u00e0 ch\u1eadm ph\u1ea3n h\u1ed3i. \u0110\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y, SMILE \u0111\u00e3 thi\u1ebft k\u1ebf nguy\u00ean m\u1eabu h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ticket k\u1ebft h\u1ee3p gi\u1eefa c\u1ed5ng th\u00f4ng tin d\u00e0nh cho kh\u00e1ch h\u00e0ng v\u00e0 m\u00e0n h\u00ecnh Web d\u00e0nh cho qu\u1ea3n tr\u1ecb vi\u00ean.<\/p><\/header>\n\n\n<ul style=\"color:#475569;font-size:17px\" class=\"wp-block-list has-text-color has-link-color wp-elements-4211e85b11d13fc8b3e91635a927face\">\n<li><strong>\u0110\u1ed1i t\u01b0\u1ee3ng:<\/strong> Nghi\u1ec7p v\u1ee5 ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p B2B<\/li>\n\n\n\n<li><strong>Th\u00e1ch th\u1ee9c:<\/strong> C\u00e1c y\u00eau c\u1ea7u v\u00e0 th\u1eafc m\u1eafc b\u1ecb ph\u00e2n t\u00e1n tr\u00ean nhi\u1ec1u k\u00eanh, khi\u1ebfn vi\u1ec7c qu\u1ea3n l\u00fd ti\u1ebfn \u0111\u1ed9, ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch v\u00e0 l\u1ecbch s\u1eed x\u1eed l\u00fd tr\u1edf n\u00ean kh\u00f3 kh\u0103n<\/li>\n\n\n\n<li><strong>Gi\u1ea3i ph\u00e1p:<\/strong> H\u1ec7 th\u1ed1ng Web \u0111\u01b0\u1ee3c trang b\u1ecb c\u1ed5ng th\u00f4ng tin kh\u00e1ch h\u00e0ng, qu\u1ea3n l\u00fd ticket, b\u00ecnh lu\u1eadn, t\u1ec7p \u0111\u00ednh k\u00e8m, th\u00f4ng b\u00e1o, qu\u1ea3n l\u00fd ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch, qu\u1ea3n l\u00fd quy\u1ec1n h\u1ea1n v\u00e0 t\u00edch h\u1ee3p email\/CRM<\/li>\n\n\n\n<li><strong>Ph\u1ea1m vi ph\u1ee5 tr\u00e1ch:<\/strong> Thi\u1ebft k\u1ebf workflow, thi\u1ebft k\u1ebf c\u1ed5ng th\u00f4ng tin, ch\u1ee9c n\u0103ng ticket\/b\u00ecnh lu\u1eadn\/t\u1ec7p \u0111\u00ednh k\u00e8m, th\u00f4ng b\u00e1o, ph\u00e2n quy\u1ec1n v\u00e0 thi\u1ebft k\u1ebf t\u00edch h\u1ee3p email\/CRM<\/li>\n\n\n\n<li><strong>Th\u1eddi gian:<\/strong> 4 th\u00e1ng<\/li>\n\n\n\n<li><strong>\u0110\u1ed9i ng\u0169:<\/strong> 4 ng\u01b0\u1eddi \/ 14MM<\/li>\n\n\n\n<li><strong>C\u1ea5u h\u00ecnh d\u1ef1 ki\u1ebfn:<\/strong> Customer Portal, Web Admin v\u00e0 4 quy tr\u00ecnh h\u1ed7 tr\u1ee3<\/li>\n<\/ul>\n\n\n<nav class=\"smile-toc\" aria-label=\"M\u1ee5c l\u1ee5c\"><h2 class=\"smile-toc__title\">M\u1ee5c l\u1ee5c<\/h2><div class=\"smile-toc__grid\"><a class=\"smile-toc__item\" href=\"#section-1\"><b class=\"smile-toc__number\">01<\/b><span class=\"smile-toc__label\">Th\u00e1ch th\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-2\"><b class=\"smile-toc__number\">02<\/b><span class=\"smile-toc__label\">M\u1ee5c ti\u00eau c\u1ee7a d\u1ef1 \u00e1n<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-3\"><b class=\"smile-toc__number\">03<\/b><span class=\"smile-toc__label\">Ph\u1ea1m vi h\u1ed7 tr\u1ee3 c\u1ee7a SMILE<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-4\"><b class=\"smile-toc__number\">04<\/b><span class=\"smile-toc__label\">C\u00e1c \u0111i\u1ec3m tr\u1ecdng t\u00e2m trong ph\u00e1t tri\u1ec3n v\u00e0 c\u1ea3i ti\u1ebfn<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-5\"><b class=\"smile-toc__number\">05<\/b><span class=\"smile-toc__label\">C\u00f4ng ngh\u1ec7 s\u1eed d\u1ee5ng<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-6\"><b class=\"smile-toc__number\">06<\/b><span class=\"smile-toc__label\">Nh\u1eefng th\u00e1ch th\u1ee9c k\u1ef9 thu\u1eadt v\u00e0 c\u00e1ch x\u1eed l\u00fd<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-7\"><b class=\"smile-toc__number\">07<\/b><span class=\"smile-toc__label\">Hi\u1ec7u qu\u1ea3 tri\u1ec3n khai<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-8\"><b class=\"smile-toc__number\">08<\/b><span class=\"smile-toc__label\">Nh\u1eefng \u0111i\u1ec3m ch\u00ednh trong m\u00f4 h\u00ecnh ph\u00e1t tri\u1ec3n offshore<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-9\"><b class=\"smile-toc__number\">09<\/b><span class=\"smile-toc__label\">K\u1ebft lu\u1eadn<\/span><\/a><\/div><\/nav>\n\n\n<div id=\"section-1\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">01<\/div><h2 class=\"smile-section__title\">Th\u00e1ch th\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">Khi y\u00eau c\u1ea7u t\u1eeb kh\u00e1ch h\u00e0ng b\u1ecb ph\u00e2n t\u00e1n qua email ho\u1eb7c c\u00e1c trao \u0111\u1ed5i ri\u00eang l\u1ebb v\u1edbi t\u1eebng nh\u00e2n s\u1ef1 ph\u1ee5 tr\u00e1ch, vi\u1ec7c n\u1eafm b\u1eaft ai \u0111ang x\u1eed l\u00fd n\u1ed9i dung n\u00e0o tr\u1edf n\u00ean kh\u00f3 kh\u0103n. Vi\u1ec7c truy xu\u1ea5t l\u1ecbch s\u1eed li\u00ean l\u1ea1c tr\u01b0\u1edbc \u0111\u00e2y c\u0169ng m\u1ea5t nhi\u1ec1u th\u1eddi gian, \u0111\u1ed3ng th\u1eddi ph\u00e1t sinh r\u1ee7i ro c\u00e1c v\u1ee5 vi\u1ec7c c\u00f3 m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean cao b\u1ecb b\u1ecf s\u00f3t ho\u1eb7c th\u00f4ng tin b\u1ecb thi\u1ebfu khi b\u00e0n giao.<\/p>\n\n\n\n<p style=\"font-size:16px\">Trong qu\u00e1 tr\u00ecnh x\u1eed l\u00fd y\u00eau c\u1ea7u, vi\u1ec7c kh\u00e1ch h\u00e0ng kh\u00f3 n\u1eafm b\u1eaft tr\u1ea1ng th\u00e1i hi\u1ec7n t\u1ea1i c\u0169ng th\u01b0\u1eddng tr\u1edf th\u00e0nh m\u1ed9t v\u1ea5n \u0111\u1ec1. N\u1ebfu h\u1ecd kh\u00f4ng bi\u1ebft y\u00eau c\u1ea7u \u0111\u00e3 \u0111\u01b0\u1ee3c ti\u1ebfp nh\u1eadn, \u0111ang \u0111\u01b0\u1ee3c ki\u1ec3m tra hay \u0111\u00e3 ho\u00e0n t\u1ea5t, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u00f3 th\u1ec3 gi\u1ea3m v\u00e0 d\u1ec5 ph\u00e1t sinh c\u00e1c y\u00eau c\u1ea7u tr\u00f9ng l\u1eb7p. V\u1ec1 ph\u00eda n\u1ed9i b\u1ed9, n\u1ebfu vi\u1ec7c qu\u1ea3n l\u00fd ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch, tr\u1ea1ng th\u00e1i v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 li\u00ean quan \u0111\u1ebfn SLA c\u00f2n thi\u1ebfu r\u00f5 r\u00e0ng, doanh nghi\u1ec7p s\u1ebd kh\u00f3 x\u00e2y d\u1ef1ng m\u1ed9t quy tr\u00ecnh h\u1ed7 tr\u1ee3 \u1ed5n \u0111\u1ecbnh.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-2\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">02<\/div><h2 class=\"smile-section__title\">M\u1ee5c ti\u00eau c\u1ee7a d\u1ef1 \u00e1n<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">M\u1ee5c ti\u00eau c\u1ee7a s\u00e1ng ki\u1ebfn n\u00e0y l\u00e0 h\u1ee3p nh\u1ea5t \u0111\u1ea7u m\u1ed1i ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u v\u00e0 qu\u1ea3n l\u00fd ti\u1ebfn \u0111\u1ed9, qua \u0111\u00f3 x\u00e2y d\u1ef1ng n\u1ec1n t\u1ea3ng v\u1eadn h\u00e0nh h\u1ed7 tr\u1ee3 d\u1ec5 hi\u1ec3u cho c\u1ea3 kh\u00e1ch h\u00e0ng l\u1eabn n\u1ed9i b\u1ed9 doanh nghi\u1ec7p. Ch\u00fang t\u00f4i h\u01b0\u1edbng t\u1edbi tr\u1ea1ng th\u00e1i trong \u0111\u00f3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ki\u1ec3m tra n\u1ed9i dung y\u00eau c\u1ea7u v\u00e0 t\u00ecnh tr\u1ea1ng x\u1eed l\u00fd qua c\u1ed5ng th\u00f4ng tin, c\u00f2n ph\u00eda n\u1ed9i b\u1ed9 c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd theo t\u1eebng ticket, bao g\u1ed3m ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch, m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean, l\u1ecbch s\u1eed x\u1eed l\u00fd v\u00e0 t\u1ec7p \u0111\u00ednh k\u00e8m.<\/p>\n\n\n\n<p style=\"font-size:16px\">\u0110\u1ed3ng th\u1eddi, v\u1edbi \u0111\u1ecbnh h\u01b0\u1edbng m\u1edf r\u1ed9ng v\u1eadn h\u00e0nh trong t\u01b0\u01a1ng lai, h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf c\u00f3 t\u00ednh \u0111\u1ebfn kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p v\u1edbi email v\u00e0 CRM, kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t m\u00e0n h\u00ecnh ti\u1ebfp nh\u1eadn \u0111\u01a1n l\u1ebb m\u00e0 l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng nghi\u1ec7p v\u1ee5 c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng l\u00e2u d\u00e0i.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-3\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">03<\/div><h2 class=\"smile-section__title\">Ph\u1ea1m vi h\u1ed7 tr\u1ee3 c\u1ee7a SMILE<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">Sau khi h\u1ec7 th\u1ed1ng h\u00f3a quy tr\u00ecnh x\u1eed l\u00fd y\u00eau c\u1ea7u, SMILE ph\u1ee5 tr\u00e1ch thi\u1ebft k\u1ebf v\u00e0 x\u00e2y d\u1ef1ng nguy\u00ean m\u1eabu cho c\u1ed5ng th\u00f4ng tin kh\u00e1ch h\u00e0ng, Web Admin d\u00e0nh cho qu\u1ea3n tr\u1ecb vi\u00ean, quy tr\u00ecnh ticket, b\u00ecnh lu\u1eadn, t\u1ec7p \u0111\u00ednh k\u00e8m, th\u00f4ng b\u00e1o, qu\u1ea3n l\u00fd ph\u00e2n quy\u1ec1n v\u00e0 t\u00edch h\u1ee3p email\/CRM.<\/p>\n\n\n\n<p style=\"font-size:16px\">\u0110i\u1ec3m quan tr\u1ecdng c\u1ee7a d\u1ef1 \u00e1n n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0 t\u1ea1o ra c\u00e1c m\u00e0n h\u00ecnh, m\u00e0 c\u00f2n l\u00e0 x\u00e1c \u0111\u1ecbnh r\u00f5 th\u00f4ng tin n\u00e0o c\u1ea7n \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb, v\u00e0o th\u1eddi \u0111i\u1ec3m n\u00e0o v\u00e0 cho ai, c\u0169ng nh\u01b0 \u0111i\u1ec1u g\u00ec s\u1ebd x\u1ea3y ra \u1edf t\u1eebng tr\u1ea1ng th\u00e1i, t\u1eeb \u0111\u00f3 x\u00e2y d\u1ef1ng m\u1ed9t lu\u1ed3ng x\u1eed l\u00fd ticket d\u1ec5 v\u1eadn h\u00e0nh.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-4\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">04<\/div><h2 class=\"smile-section__title\">C\u00e1c \u0111i\u1ec3m tr\u1ecdng t\u00e2m trong ph\u00e1t tri\u1ec3n v\u00e0 c\u1ea3i ti\u1ebfn<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">Trong d\u1ef1 \u00e1n n\u00e0y, tr\u01b0\u1edbc h\u1ebft ch\u00fang t\u00f4i t\u00e1i c\u1ea5u tr\u00fac nghi\u1ec7p v\u1ee5 x\u1eed l\u00fd y\u00eau c\u1ea7u xoay quanh ticket, cho ph\u00e9p theo d\u00f5i to\u00e0n b\u1ed9 quy tr\u00ecnh t\u1eeb ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd, x\u00e1c nh\u1eadn \u0111\u1ebfn ho\u00e0n t\u1ea5t tr\u00ean m\u1ed9t h\u1ec7 th\u1ed1ng duy nh\u1ea5t. Ph\u00eda kh\u00e1ch h\u00e0ng ch\u1ec9 nh\u00ecn th\u1ea5y nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft, trong khi ph\u00eda qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd t\u1eadp trung ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch, m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean, l\u1ecbch s\u1eed, b\u00ecnh lu\u1eadn v\u00e0 t\u1ec7p \u0111\u00ednh k\u00e8m, nh\u1edd \u0111\u00f3 gi\u1ea3m t\u00ecnh tr\u1ea1ng ph\u00e2n t\u00e1n th\u00f4ng tin.<\/p>\n\n\n\n<p style=\"font-size:16px\">B\u00ean c\u1ea1nh \u0111\u00f3, b\u1eb1ng c\u00e1ch thi\u1ebft k\u1ebf tr\u00ean c\u01a1 s\u1edf qu\u1ea3n l\u00fd ph\u00e2n quy\u1ec1n, h\u1ec7 th\u1ed1ng cho ph\u00e9p kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 v\u00e0 qu\u1ea3n tr\u1ecb vi\u00ean x\u1eed l\u00fd th\u00f4ng tin trong ph\u1ea1m vi c\u1ea7n thi\u1ebft c\u1ee7a t\u1eebng vai tr\u00f2. Ch\u1ee9c n\u0103ng th\u00f4ng b\u00e1o c\u0169ng kh\u00f4ng ch\u1ec9 l\u00e0 c\u1ea3nh b\u00e1o \u0111\u01a1n thu\u1ea7n, m\u00e0 \u0111\u01b0\u1ee3c \u0111\u1ecbnh v\u1ecb nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 v\u1eadn h\u00e0nh nh\u1eb1m gi\u1ea3m t\u00ecnh tr\u1ea1ng b\u1ecf s\u00f3t x\u1eed l\u00fd ho\u1eb7c ch\u1edd x\u00e1c nh\u1eadn.<\/p>\n\n\n\n<p style=\"font-size:16px\">B\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u1ec3 chu\u1ea9n b\u1ecb cho kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng trong t\u01b0\u01a1ng lai, SMILE \u00e1p d\u1ee5ng \u0111\u1ecbnh h\u01b0\u1edbng thi\u1ebft k\u1ebf gi\u00fap d\u1ec5 d\u00e0ng t\u00edch h\u1ee3p email v\u00e0 CRM. Nh\u1edd v\u1eady, ngay c\u1ea3 khi s\u1ed1 l\u01b0\u1ee3ng k\u00eanh ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u t\u0103ng l\u00ean, h\u1ec7 th\u1ed1ng v\u1eabn h\u01b0\u1edbng t\u1edbi vi\u1ec7c h\u1ee3p nh\u1ea5t l\u1ecbch s\u1eed trao \u0111\u1ed5i theo t\u1eebng ticket m\u1ed9t c\u00e1ch thu\u1eadn l\u1ee3i.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-5\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">05<\/div><h2 class=\"smile-section__title\">C\u00f4ng ngh\u1ec7 s\u1eed d\u1ee5ng<\/h2><\/div>\n\n<div class=\"smile-evidence-panels\"><article class=\"smile-evidence-panel\"><div class=\"smile-evidence-panel__mark\"><span class=\"smile-evidence-panel__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--policy\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><path d=\"M18 8h20l10 10v38H18z\"\/><path d=\"M38 8v12h10\"\/><path d=\"M24 32h18\"\/><path d=\"M24 42h14\"\/><path d=\"m24 22 4 4 8-8\"\/><\/svg><\/span><\/div><div class=\"smile-evidence-panel__body\"><h3 class=\"smile-evidence-panel__title\">Frontend<\/h3><p>Ch\u00fang t\u00f4i x\u00e2y d\u1ef1ng c\u1ed5ng th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 m\u00e0n h\u00ecnh qu\u1ea3n tr\u1ecb d\u01b0\u1edbi d\u1ea1ng \u1ee9ng d\u1ee5ng web s\u1eed d\u1ee5ng React. Giao di\u1ec7n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng d\u1ec5 d\u00e0ng thao t\u00e1c v\u1edbi c\u00e1c ch\u1ee9c n\u0103ng nh\u01b0 danh s\u00e1ch ticket, chi ti\u1ebft ticket, hi\u1ec3n th\u1ecb tr\u1ea1ng th\u00e1i v\u00e0 nh\u1eadp b\u00ecnh lu\u1eadn.<\/p><\/div><\/article><article class=\"smile-evidence-panel\"><div class=\"smile-evidence-panel__mark\"><span class=\"smile-evidence-panel__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--automation\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><path d=\"M32 12v8\"\/><path d=\"M32 44v8\"\/><path d=\"M12 32h8\"\/><path d=\"M44 32h8\"\/><circle cx=\"32\" cy=\"32\" r=\"12\"\/><path d=\"m24 24 16 16\"\/><path d=\"m40 24-16 16\"\/><\/svg><\/span><\/div><div class=\"smile-evidence-panel__body\"><h3 class=\"smile-evidence-panel__title\">Backend<\/h3><p>S\u1eed d\u1ee5ng ASP.NET Core REST API \u0111\u1ec3 tri\u1ec3n khai logic nghi\u1ec7p v\u1ee5 nh\u01b0 qu\u1ea3n l\u00fd ticket, b\u00ecnh lu\u1eadn, t\u1ec7p \u0111\u00ednh k\u00e8m, th\u00f4ng b\u00e1o v\u00e0 ki\u1ec3m so\u00e1t quy\u1ec1n truy c\u1eadp. Thi\u1ebft k\u1ebf l\u1ea5y API l\u00e0m trung t\u00e2m, c\u00f3 t\u00ednh \u0111\u1ebfn kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng b\u00ean ngo\u00e0i.<\/p><\/div><\/article><article class=\"smile-evidence-panel\"><div class=\"smile-evidence-panel__mark\"><span class=\"smile-evidence-panel__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--refactor\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><circle cx=\"21\" cy=\"20\" r=\"6\"\/><circle cx=\"43\" cy=\"44\" r=\"6\"\/><path d=\"M27 20h10c7 0 11 4 11 11v7\"\/><path d=\"m42 32 6 6 6-6\"\/><path d=\"M37 44H27c-7 0-11-4-11-11v-7\"\/><path d=\"m22 32-6-6-6 6\"\/><\/svg><\/span><\/div><div class=\"smile-evidence-panel__body\"><h3 class=\"smile-evidence-panel__title\">C\u01a1 s\u1edf d\u1eef li\u1ec7u<\/h3><p>S\u1eed d\u1ee5ng PostgreSQL, v\u1edbi c\u1ea5u tr\u00fac cho ph\u00e9p qu\u1ea3n l\u00fd t\u1eadp trung th\u00f4ng tin ticket, ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch, tr\u1ea1ng th\u00e1i, tham chi\u1ebfu t\u1ec7p \u0111\u00ednh k\u00e8m v\u00e0 d\u1eef li\u1ec7u l\u1ecbch s\u1eed.<\/p><\/div><\/article><article class=\"smile-evidence-panel\"><div class=\"smile-evidence-panel__mark\"><span class=\"smile-evidence-panel__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--replace\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><path d=\"M14 18h22v16H14z\"\/><path d=\"M28 30h22v16H28z\"\/><path d=\"m42 16 8 8-8 8\"\/><path d=\"M34 24h16\"\/><\/svg><\/span><\/div><div class=\"smile-evidence-panel__body\"><h3 class=\"smile-evidence-panel__title\">H\u1ea1 t\u1ea7ng<\/h3><p>H\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf tr\u00ean n\u1ec1n t\u1ea3ng AWS, v\u1edbi c\u1ea5u tr\u00fac ch\u00fa tr\u1ecdng kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng v\u00e0 t\u00ednh v\u1eadn h\u00e0nh c\u1ee7a m\u1ed9t h\u1ec7 th\u1ed1ng web.<\/p><\/div><\/article><article class=\"smile-evidence-panel\"><div class=\"smile-evidence-panel__mark\"><span class=\"smile-evidence-panel__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--flexibility\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><path d=\"M14 32h26\"\/><path d=\"m32 22 10 10-10 10\"\/><path d=\"M50 18v28\"\/><path d=\"M14 18v28\"\/><\/svg><\/span><\/div><div class=\"smile-evidence-panel__body\"><h3 class=\"smile-evidence-panel__title\">Kh\u00e1c<\/h3><p>Thi\u1ebft k\u1ebf h\u1ec7 th\u1ed1ng t\u00edch h\u1ee3p c\u00e1c c\u00f4ng ngh\u1ec7 tr\u1ecdng t\u00e2m nh\u01b0 RBAC, quy tr\u00ecnh x\u1eed l\u00fd ticket, qu\u1ea3n l\u00fd t\u1ec7p \u0111\u00ednh k\u00e8m, h\u1ec7 th\u1ed1ng th\u00f4ng b\u00e1o v\u00e0 t\u00edch h\u1ee3p Email\/CRM nh\u1eb1m \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u v\u1eadn h\u00e0nh th\u1ef1c t\u1ebf.<\/p><\/div><\/article><\/div><\/div><\/div>\n\n\n\n<div id=\"section-6\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">06<\/div><h2 class=\"smile-section__title\">Nh\u1eefng th\u00e1ch th\u1ee9c k\u1ef9 thu\u1eadt v\u00e0 c\u00e1ch x\u1eed l\u00fd<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">M\u1ed9t trong nh\u1eefng \u0111i\u1ec3m kh\u00f3 l\u00e0 bi\u1ebfn gi\u1ea3i ph\u00e1p n\u00e0y kh\u00f4ng ch\u1ec9 th\u00e0nh m\u1ed9t bi\u1ec3u m\u1eabu li\u00ean h\u1ec7 \u0111\u01a1n thu\u1ea7n, m\u00e0 th\u00e0nh c\u01a1 ch\u1ebf v\u1eadn h\u00e0nh ticket d\u1ec5 s\u1eed d\u1ee5ng cho c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 n\u1ed9i b\u1ed9. N\u1ebfu workflow qu\u00e1 ph\u1ee9c t\u1ea1p, \u0111\u1ed9i ng\u0169 v\u1eadn h\u00e0nh s\u1ebd kh\u00f3 \u00e1p d\u1ee5ng trong th\u1ef1c t\u1ebf; ng\u01b0\u1ee3c l\u1ea1i, n\u1ebfu qu\u00e1 \u0111\u01a1n gi\u1ea3n, vi\u1ec7c qu\u1ea3n l\u00fd d\u1ec5 ph\u00e1t sinh thi\u1ebfu s\u00f3t. SMILE \u0111\u00e3 c\u00e2n b\u1eb1ng c\u00e1c y\u1ebfu t\u1ed1 ti\u1ebfp nh\u1eadn, ph\u00e2n c\u00f4ng, ti\u1ebfn \u0111\u1ed9, l\u1ecbch s\u1eed v\u00e0 th\u00f4ng b\u00e1o, sau \u0111\u00f3 h\u1ec7 th\u1ed1ng h\u00f3a th\u00e0nh 4 workflow h\u1ed7 tr\u1ee3 v\u00e0 x\u00e2y d\u1ef1ng nguy\u00ean m\u1eabu.<\/p>\n\n\n\n<p style=\"font-size:16px\">M\u1ed9t \u0111i\u1ec3m quan tr\u1ecdng kh\u00e1c l\u00e0 c\u00e1ch x\u1eed l\u00fd ph\u00e2n quy\u1ec1n v\u00e0 l\u1ecbch s\u1eed trao \u0111\u1ed5i. H\u1ec7 th\u1ed1ng c\u1ea7n t\u00e1ch bi\u1ec7t th\u00f4ng tin hi\u1ec3n th\u1ecb cho kh\u00e1ch h\u00e0ng v\u1edbi th\u00f4ng tin qu\u1ea3n l\u00fd n\u1ed9i b\u1ed9, \u0111\u1ed3ng th\u1eddi v\u1eabn cho ph\u00e9p theo d\u00f5i to\u00e0n b\u1ed9 lu\u1ed3ng trao \u0111\u1ed5i theo t\u1eebng ticket. V\u00ec v\u1eady, c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 b\u00ecnh lu\u1eadn, t\u1ec7p \u0111\u00ednh k\u00e8m, th\u00f4ng b\u00e1o v\u00e0 thay \u0111\u1ed5i ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c xoay quanh ticket, v\u1edbi ki\u1ebfn tr\u00fac c\u00f3 t\u00ednh \u0111\u1ebfn kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p email\/CRM trong t\u01b0\u01a1ng lai.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-7\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">07<\/div><h2 class=\"smile-section__title\">Hi\u1ec7u qu\u1ea3 tri\u1ec3n khai<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">Trong gi\u1ea3i ph\u00e1p n\u00e0y, ch\u00fang t\u00f4i x\u00e2y d\u1ef1ng m\u00f4 h\u00ecnh v\u1eadn h\u00e0nh, trong \u0111\u00f3 c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 v\u00e0 l\u1ecbch s\u1eed x\u1eed l\u00fd \u0111\u01b0\u1ee3c t\u1eadp trung tr\u00ean m\u1ed9t h\u1ec7 th\u1ed1ng duy nh\u1ea5t, gi\u00fap qu\u1ea3n l\u00fd r\u00f5 r\u00e0ng ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch v\u00e0 tr\u1ea1ng th\u00e1i x\u1eed l\u00fd c\u1ee7a t\u1eebng y\u00eau c\u1ea7u. Hi\u1ec7n t\u1ea1i, Solution Example \u0111\u00e3 ho\u00e0n thi\u1ec7n thi\u1ebft k\u1ebf c\u00e1c ch\u1ee9c n\u0103ng ch\u00ednh v\u00e0 b\u1ea3n nguy\u00ean m\u1eabu (prototype), qua \u0111\u00f3 th\u1ec3 hi\u1ec7n r\u00f5 nh\u1eefng gi\u00e1 tr\u1ecb nh\u01b0 gi\u1ea3m thi\u1ec3u t\u00ecnh tr\u1ea1ng b\u1ecf s\u00f3t y\u00eau c\u1ea7u, tr\u1ef1c quan h\u00f3a ti\u1ebfn \u0111\u1ed9 x\u1eed l\u00fd v\u00e0 gi\u00fap vi\u1ec7c qu\u1ea3n l\u00fd SLA tr\u1edf n\u00ean d\u1ec5 d\u00e0ng, hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-8\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">08<\/div><h2 class=\"smile-section__title\">Nh\u1eefng \u0111i\u1ec3m ch\u00ednh trong m\u00f4 h\u00ecnh ph\u00e1t tri\u1ec3n offshore<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">Trong nguy\u00ean m\u1eabu n\u00e0y, ch\u00fang t\u00f4i gi\u1ea3 \u0111\u1ecbnh c\u00e1c nghi\u1ec7p v\u1ee5 d\u00e0nh cho th\u1ecb tr\u01b0\u1eddng Nh\u1eadt B\u1ea3n, \u0111\u1ed3ng th\u1eddi l\u00e0m r\u00f5 y\u00eau c\u1ea7u m\u00e0n h\u00ecnh, quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 quy t\u1eafc ph\u00e2n quy\u1ec1n \u0111\u1ec3 \u0111\u1ed9i ng\u0169 ph\u00e1t tri\u1ec3n ph\u00eda Vi\u1ec7t Nam c\u00f3 th\u1ec3 ti\u1ebfn h\u00e0nh thi\u1ebft k\u1ebf v\u00e0 tri\u1ec3n khai. BrSE ch\u1ecbu tr\u00e1ch nhi\u1ec7m h\u1ec7 th\u1ed1ng h\u00f3a m\u1ee5c ti\u00eau nghi\u1ec7p v\u1ee5 v\u00e0 \u0111\u1eb7c t\u1ea3, \u0111\u1ed3ng b\u1ed9 nh\u1eadn th\u1ee9c gi\u1eefa hai ph\u00eda Nh\u1eadt - Vi\u1ec7t, qua \u0111\u00f3 b\u1ea3o \u0111\u1ea3m ngay t\u1eeb giai \u0111o\u1ea1n nguy\u00ean m\u1eabu, thi\u1ebft k\u1ebf \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng v\u1edbi \u0111\u1ecbnh h\u01b0\u1edbng v\u1eadn h\u00e0nh th\u1ef1c t\u1ebf.<\/p>\n\n\n\n<p style=\"font-size:16px\">Ngo\u00e0i ra, do h\u1ec7 th\u1ed1ng x\u1eed l\u00fd y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 d\u1ec5 ch\u1ecbu t\u00e1c \u0111\u1ed9ng t\u1eeb c\u00e1c quy t\u1eafc nghi\u1ec7p v\u1ee5, ch\u00fang t\u00f4i ch\u00fa tr\u1ecdng vi\u1ec7c l\u1eadp t\u00e0i li\u1ec7u, r\u00e0 so\u00e1t v\u00e0 x\u00e1c nh\u1eadn theo t\u1eebng giai \u0111o\u1ea1n. Nh\u1edd \u0111\u00f3, ngay c\u1ea3 khi v\u1ec1 sau ph\u00e1t sinh kh\u00e1c bi\u1ec7t trong c\u00e1ch v\u1eadn h\u00e0nh gi\u1eefa t\u1eebng kh\u00e1ch h\u00e0ng, h\u1ec7 th\u1ed1ng v\u1eabn c\u00f3 n\u1ec1n t\u1ea3ng thu\u1eadn l\u1ee3i \u0111\u1ec3 m\u1edf r\u1ed9ng.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-9\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">09<\/div><h2 class=\"smile-section__title\">K\u1ebft lu\u1eadn<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">Tr\u01b0\u1eddng h\u1ee3p n\u00e0y l\u00e0 m\u1ed9t Solution Example v\u1ec1 vi\u1ec7c tr\u1ef1c quan h\u00f3a v\u00e0 t\u1eadp trung h\u00f3a ho\u1ea1t \u0111\u1ed9ng x\u1eed l\u00fd y\u00eau c\u1ea7u v\u1ed1n d\u1ec5 b\u1ecb ph\u00e2n t\u00e1n tr\u00ean nhi\u1ec1u k\u00eanh th\u00f4ng qua c\u1ed5ng th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ticket. Gi\u00e1 tr\u1ecb l\u1edbn kh\u00f4ng ch\u1ec9 n\u1eb1m \u1edf vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, m\u00e0 c\u00f2n \u1edf kh\u1ea3 n\u0103ng chu\u1ea9n h\u00f3a qu\u1ea3n l\u00fd ti\u1ebfn \u0111\u1ed9, ph\u00e2n c\u00f4ng ph\u1ee5 tr\u00e1ch v\u00e0 qu\u1ea3n l\u00fd l\u1ecbch s\u1eed x\u1eed l\u00fd trong n\u1ed9i b\u1ed9. \u0110\u00e2y c\u00f3 th\u1ec3 xem l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn hi\u1ec7u qu\u1ea3 cho c\u00e1c doanh nghi\u1ec7p B2B \u0111ang c\u00e2n nh\u1eafc chu\u1ea9n h\u00f3a ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3.<\/p>\n<\/div><\/div>\n\n\n<section class=\"smile-article-cta\"><h2>B\u1ea1n \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t \u0111\u1ed1i t\u00e1c ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng \u0111\u00e1ng tin c\u1eady?<\/h2><p><\/p><ul class=\"smile-list\"><li>T\u1ea1i SMILE, ch\u00fang t\u00f4i \u0111\u1ed3ng h\u00e0nh c\u00f9ng doanh nghi\u1ec7p theo t\u1eebng giai \u0111o\u1ea1n c\u1ee7a d\u1ef1 \u00e1n, t\u1eeb ph\u00e2n t\u00edch y\u00eau c\u1ea7u, thi\u1ebft k\u1ebf, ph\u00e1t tri\u1ec3n, ki\u1ec3m th\u1eed \u0111\u1ebfn v\u1eadn h\u00e0nh v\u00e0 b\u1ea3o tr\u00ec, linh ho\u1ea1t theo nhu c\u1ea7u v\u00e0 m\u00f4 h\u00ecnh ph\u00e1t tri\u1ec3n c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng<\/li><li>Ch\u00fang t\u00f4i h\u1ed7 tr\u1ee3 \u0111a d\u1ea1ng c\u00e1c d\u1ef1 \u00e1n nh\u01b0 ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng m\u1edbi, n\u00e2ng c\u1ea5p h\u1ec7 th\u1ed1ng hi\u1ec7n c\u00f3, hi\u1ec7n \u0111\u1ea1i h\u00f3a h\u1ec7 th\u1ed1ng legacy, \u1ee9ng d\u1ee5ng AI\u30fbDX v\u00e0 migration h\u1ec7 th\u1ed1ng<\/li><li>V\u1edbi s\u1ef1 ph\u1ed1i h\u1ee3p gi\u1eefa \u0111\u1ed9i ng\u0169 ph\u1ee5 tr\u00e1ch t\u1ea1i Nh\u1eadt B\u1ea3n v\u00e0 \u0111\u1ed9i ng\u0169 ph\u00e1t tri\u1ec3n t\u1ea1i Vi\u1ec7t Nam, SMILE c\u00f3 th\u1ec3 linh ho\u1ea1t \u0111\u00e1p \u1ee9ng t\u1eeb c\u00e1c y\u00eau c\u1ea7u c\u1ea3i ti\u1ebfn quy m\u00f4 nh\u1ecf \u0111\u1ebfn c\u00e1c d\u1ef1 \u00e1n ph\u00e1t tri\u1ec3n v\u00e0 b\u1ea3o tr\u00ec d\u00e0i h\u1ea1n<\/li><\/ul><a class=\"smile-article-cta__button\" href=\"\/vn\/contact\/\">Trao \u0111\u1ed5i v\u1ec1 d\u1ef1 \u00e1n c\u1ee7a b\u1ea1n<\/a><\/section><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>\u9867\u5ba2\u304b\u3089\u306e\u4f9d\u983c\u304c\u30e1\u30fc\u30eb\u3084\u62c5\u5f53\u8005\u500b\u5225\u306e\u3084\u308a\u53d6\u308a\u306b\u5206\u6563\u3059\u308b\u3068\u3001\u8ab0&hellip;&nbsp;<a href=\"https:\/\/smilesoftware.org\/vn\/%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E5%AF%BE%E5%BF%9C%E3%82%92%E8%A6%8B%E3%81%88%E3%82%8B%E5%8C%96%E3%81%99%E3%82%8B%E9%A1%A7%E5%AE%A2%E3%83%9D%E3%83%BC%E3%82%BF%E3%83%AB%E3%81%A8\/\" class=\"\" rel=\"bookmark\">\u0110\u1ecdc ti\u1ebfp &raquo;<span class=\"screen-reader-text\">X\u00e2y d\u1ef1ng c\u1ed5ng th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ticket nh\u1eb1m tr\u1ef1c quan h\u00f3a quy tr\u00ecnh x\u1eed l\u00fd y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3<\/span><\/a><\/p>","protected":false},"author":2,"featured_media":5356,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_themeisle_gutenberg_block_has_review":false,"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","footnotes":""},"categories":[17],"tags":[40,39,41,33,35],"class_list":["post-5357","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project","tag-automation","tag-crm-sales","tag-customer-portal","tag-dx","tag-web-system"],"acf":[],"rttpg_featured_image_url":{"full":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1580-featured-image.png",1672,941,false],"landscape":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1580-featured-image.png",1672,941,false],"portraits":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1580-featured-image.png",1672,941,false],"thumbnail":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1580-featured-image-150x150.png",150,150,true],"medium":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1580-featured-image-300x169.png",300,169,true],"large":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1580-featured-image-1024x576.png",1024,576,true],"1536x1536":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1580-featured-image-1536x864.png",1536,864,true],"2048x2048":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1580-featured-image.png",1672,941,false],"trp-custom-language-flag":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1580-featured-image-18x10.png",18,10,true],"neve-blog":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1580-featured-image-930x620.png",930,620,true]},"rttpg_author":{"display_name":"\u7b20\u539f \u840c","author_link":"https:\/\/smilesoftware.org\/vn\/author\/chinh-man\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/smilesoftware.org\/vn\/category\/project\/\" rel=\"category tag\">Project<\/a>","rttpg_excerpt":"\u9867\u5ba2\u304b\u3089\u306e\u4f9d\u983c\u304c\u30e1\u30fc\u30eb\u3084\u62c5\u5f53\u8005\u500b\u5225\u306e\u3084\u308a\u53d6\u308a\u306b\u5206\u6563\u3059\u308b\u3068\u3001\u8ab0&hellip;&nbsp;\u0110\u1ecdc ti\u1ebfp &r&hellip;","_links":{"self":[{"href":"https:\/\/smilesoftware.org\/vn\/wp-json\/wp\/v2\/posts\/5357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smilesoftware.org\/vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smilesoftware.org\/vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smilesoftware.org\/vn\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/smilesoftware.org\/vn\/wp-json\/wp\/v2\/comments?post=5357"}],"version-history":[{"count":11,"href":"https:\/\/smilesoftware.org\/vn\/wp-json\/wp\/v2\/posts\/5357\/revisions"}],"predecessor-version":[{"id":5514,"href":"https:\/\/smilesoftware.org\/vn\/wp-json\/wp\/v2\/posts\/5357\/revisions\/5514"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/smilesoftware.org\/vn\/wp-json\/wp\/v2\/media\/5356"}],"wp:attachment":[{"href":"https:\/\/smilesoftware.org\/vn\/wp-json\/wp\/v2\/media?parent=5357"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smilesoftware.org\/vn\/wp-json\/wp\/v2\/categories?post=5357"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smilesoftware.org\/vn\/wp-json\/wp\/v2\/tags?post=5357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}