{"id":5393,"date":"2026-07-30T16:51:53","date_gmt":"2026-07-30T07:51:53","guid":{"rendered":"https:\/\/smilesoftware.org\/?p=5393"},"modified":"2026-07-30T19:38:14","modified_gmt":"2026-07-30T10:38:14","slug":"%e7%8f%be%e5%a0%b4%e8%aa%bf%e6%9f%bb%e6%a5%ad%e5%8b%99%e3%82%92%e5%8a%b9%e7%8e%87%e5%8c%96%e3%81%99%e3%82%8b%e3%83%a2%e3%83%90%e3%82%a4%e3%83%ab%e3%82%a2%e3%83%97%e3%83%aa%e9%96%8b%e7%99%ba%e4%ba%8b","status":"publish","type":"post","link":"https:\/\/smilesoftware.org\/en\/%E7%8F%BE%E5%A0%B4%E8%AA%BF%E6%9F%BB%E6%A5%AD%E5%8B%99%E3%82%92%E5%8A%B9%E7%8E%87%E5%8C%96%E3%81%99%E3%82%8B%E3%83%A2%E3%83%90%E3%82%A4%E3%83%AB%E3%82%A2%E3%83%97%E3%83%AA%E9%96%8B%E7%99%BA%E4%BA%8B\/","title":{"rendered":"Mobile App Development to Streamline Field Survey Operations"},"content":{"rendered":"<div class=\"wp-block-group smile-post-content\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><header class=\"smile-article-header\"><div><span class=\"smile-category-pill\">Project<\/span><span class=\"smile-date\"><\/span><\/div><h1 class=\"smile-article-title\">Mobile App Development to Streamline Field Survey Operations<\/h1><p class=\"smile-excerpt\"><\/p><\/header>\n\n\n<div class=\"wp-block-group ticss-5978d9e6 has-text-color has-link-color wp-elements-f2409f1780e530cfe1ad3edc29b4f351\" style=\"color:#475569;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);font-size:17px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>In field surveys and maintenance inspections, paper check sheets, Excel files, and photo data are often managed separately, making it easy for teams to face re-entry work and report organization after returning from the field. This way of working not only increases the data entry burden but also leads to missed records and fragmented information. To address these challenges, SMILE developed a mobile app that can be used directly on site. It brings checklist entry, photo capture, GPS data recording, offline use, server synchronization, and report output into a single workflow, creating a system that connects field teams with the office.<\/p>\n\n\n\n<p>To address these challenges, SMILE developed a mobile app that can be used directly in the field. It brings checklist entry, photo capture, GPS information recording, offline use, server synchronization, and report generation into a single workflow, creating a system that connects field teams with the office.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Target area:<\/strong>  Field Service \/ Mobile App<\/li>\n\n\n\n<li><strong>Key challenges:<\/strong>  Decentralized management of paper documents, Excel files, and photos; re-entering data after returning to the office; and the workload involved in preparing reports<\/li>\n\n\n\n<li><strong>SMILE\u2019s Role:<\/strong>  Building the mobile app, API, local storage, synchronization, photo\/GPS integration, and reporting features<\/li>\n\n\n\n<li><strong>Development Period:<\/strong>  6 months<\/li>\n\n\n\n<li><strong>Team Size:<\/strong>  6 members \/ 30 MM<\/li>\n\n\n\n<li><strong>Implementation scope:<\/strong>  Mobile app, backend, web admin interface, offline synchronization<\/li>\n\n\n\n<li><strong>Expected Value:<\/strong>  Reduces duplicate data entry, standardizes field data, and shortens report preparation time.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n<nav class=\"smile-toc\" aria-label=\"Table of Contents\"><h2 class=\"smile-toc__title\">Table of Contents<\/h2><div class=\"smile-toc__grid\"><a class=\"smile-toc__item\" href=\"#section-1\"><b class=\"smile-toc__number\">01<\/b><span class=\"smile-toc__label\">Customer Challenges<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-2\"><b class=\"smile-toc__number\">02<\/b><span class=\"smile-toc__label\">Project Objectives<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-3\"><b class=\"smile-toc__number\">03<\/b><span class=\"smile-toc__label\">SMILE\u2019s Scope of Support<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-4\"><b class=\"smile-toc__number\">04<\/b><span class=\"smile-toc__label\">Key Development and Improvement Points<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-5\"><b class=\"smile-toc__number\">05<\/b><span class=\"smile-toc__label\">Technologies Used<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-6\"><b class=\"smile-toc__number\">06<\/b><span class=\"smile-toc__label\">Technical Challenges and How We Addressed Them<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-7\"><b class=\"smile-toc__number\">07<\/b><span class=\"smile-toc__label\">Implementation Benefits<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-8\"><b class=\"smile-toc__number\">08<\/b><span class=\"smile-toc__label\">Key points for an offshore development structure<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-9\"><b class=\"smile-toc__number\">09<\/b><span class=\"smile-toc__label\">Conclusion<\/span><\/a><\/div><\/nav>\n\n\n<div id=\"section-1\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">01<\/div><h2 class=\"smile-section__title\">Customer Challenges<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">In field operations, even when teams want to record survey results accurately on site, paper records, Excel entries, and saved photos are often managed separately. As a result, staff must reorganize the information back at the office after completing fieldwork, making duplicate data entry more likely.<\/p>\n\n\n\n<p style=\"font-size:16px\">When photos, checklist items, and location information are not strongly linked, additional verification work is required later when creating reports. If information remains scattered, it also becomes harder to reference past records, share information within the team, and standardize operations.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-2\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">02<\/div><h2 class=\"smile-section__title\">Project Objectives<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">The goal of this project was to enable field surveys and inspection records to be completed on mobile devices, creating a smoother workflow from on-site data capture through to reporting.<\/p>\n\n\n\n<p style=\"font-size:16px\">We also enabled photos, checklists, and location information to be handled as a single data set, with the goal of reducing re-entry, streamlining report creation, and making historical records easier to use.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-3\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">03<\/div><h2 class=\"smile-section__title\">SMILE\u2019s Scope of Support<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">SMILE was responsible for everything from UI\/UX design tailored to field use and native app development for iOS\/iPadOS to backend API development, local DB design, offline\/online synchronization, photo and GPS integration, report generation, and field testing.<\/p>\n\n\n\n<p style=\"font-size:16px\">Rather than simply building app screens, the solution was designed as an integrated system spanning mobile, server, and admin interfaces, so information entered in the field can be used directly by office teams.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-4\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">04<\/div><h2 class=\"smile-section__title\">Key Development and Improvement Points<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">A key focus of this project was enabling field staff to capture the necessary information with as few steps as possible. By combining checklist entry, photo attachment, and location recording into a single workflow, the system helps reduce the effort needed to reconcile information later.<\/p>\n\n\n\n<p style=\"font-size:16px\">The design also supports offline use so the system can be used in locations with unstable connectivity. Records are first saved on the device at the site and then synchronized with the server when communication becomes available, helping balance ease of use with operational stability.<\/p>\n\n\n\n<p style=\"font-size:16px\">We also designed the system so recorded data can feed directly into report creation, aiming for more than a simple data entry app: a platform for making effective use of field data.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-5\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">05<\/div><h2 class=\"smile-section__title\">Technologies Used<\/h2><\/div>\n\n<div class=\"smile-evidence-panels\"><article class=\"smile-evidence-panel\"><div class=\"smile-evidence-panel__mark\"><span class=\"smile-evidence-panel__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--operations\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><circle cx=\"32\" cy=\"32\" r=\"9\"\/><path d=\"M32 8v8\"\/><path d=\"M32 48v8\"\/><path d=\"m15 15 6 6\"\/><path d=\"m43 43 6 6\"\/><path d=\"M8 32h8\"\/><path d=\"M48 32h8\"\/><path d=\"m15 49 6-6\"\/><path d=\"m43 21 6-6\"\/><\/svg><\/span><\/div><div class=\"smile-evidence-panel__body\"><h3 class=\"smile-evidence-panel__title\">Frontend<\/h3><p>We adopted a native iOS \/ iPadOS app built with Swift + UIKit and designed a UI that makes it easy for field teams to enter data, take photos, and use checklists on site.<\/p><\/div><\/article><article class=\"smile-evidence-panel\"><div class=\"smile-evidence-panel__mark\"><span class=\"smile-evidence-panel__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--flexibility\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><path d=\"M14 32h26\"\/><path d=\"m32 22 10 10-10 10\"\/><path d=\"M50 18v28\"\/><path d=\"M14 18v28\"\/><\/svg><\/span><\/div><div class=\"smile-evidence-panel__body\"><h3 class=\"smile-evidence-panel__title\">Backend<\/h3><p>We implemented the API in C# \/ ASP.NET Core, creating an architecture that can handle survey data, photo metadata, location information, and report output data sent from mobile devices.<\/p><\/div><\/article><article class=\"smile-evidence-panel\"><div class=\"smile-evidence-panel__mark\"><span class=\"smile-evidence-panel__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--data\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><path d=\"M12 18c0-5 9-9 20-9s20 4 20 9-9 9-20 9-20-4-20-9z\"\/><path d=\"M12 18v14c0 5 9 9 20 9s20-4 20-9V18\"\/><path d=\"M12 32v14c0 5 9 9 20 9s20-4 20-9V32\"\/><\/svg><\/span><\/div><div class=\"smile-evidence-panel__body\"><h3 class=\"smile-evidence-panel__title\">Database<\/h3><p>The server uses SQL Server, while devices use SQLite local, enabling records to be retained offline and centrally managed after synchronization.<\/p><\/div><\/article><article class=\"smile-evidence-panel\"><div class=\"smile-evidence-panel__mark\"><span class=\"smile-evidence-panel__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--cost\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><circle cx=\"32\" cy=\"32\" r=\"20\"\/><path d=\"M32 18v28\"\/><path d=\"M40 24c-2-4-14-5-16 1-3 8 17 5 14 14-2 6-14 5-17 0\"\/><\/svg><\/span><\/div><div class=\"smile-evidence-panel__body\"><h3 class=\"smile-evidence-panel__title\">Device Integration<\/h3><p>Using GPS and Camera, we enabled field photos and location information to be linked to each record.<\/p><\/div><\/article><article class=\"smile-evidence-panel\"><div class=\"smile-evidence-panel__mark\"><span class=\"smile-evidence-panel__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--quality\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><path d=\"M16 34 28 46 50 18\"\/><path d=\"M14 14h28\"\/><path d=\"M14 24h18\"\/><path d=\"M14 50h36\"\/><\/svg><\/span><\/div><div class=\"smile-evidence-panel__body\"><h3 class=\"smile-evidence-panel__title\">Other<\/h3><p>The solution combines field-oriented features such as offline-first operation, image annotation\/compression, background sync, and Excel\/PDF reports.<\/p><\/div><\/article><\/div><\/div><\/div>\n\n\n\n<div id=\"section-6\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">06<\/div><h2 class=\"smile-section__title\">Technical Challenges and How We Addressed Them<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">A key challenge was ensuring that users could continue entering data even at sites with unstable connectivity. Because online-only designs can easily lead to data loss during entry or interruptions to work, an offline-first architecture centered on local storage was required.<\/p>\n\n\n\n<p style=\"font-size:16px\">Photos, checklists, and location information also needed to be managed as part of the same work record. Without a well-organized data structure, consistency can easily break down during post-sync reconciliation or report output. In SMILE, we clearly defined the data retention unit on the device and standardized how data is handled during server synchronization, balancing ease of use in the field with traceability for administrators.<\/p>\n\n\n\n<p style=\"font-size:16px\">In addition, since image data tends to be large in size, the system incorporates annotation processing, image compression, and background synchronization to ensure stable operation in real-world field environments.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-7\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">07<\/div><h2 class=\"smile-section__title\">Implementation Benefits<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">With this system, field staff can more easily use information entered once on site directly for reporting and history management. Because photos, locations, and check results are managed together, it also helps reduce the effort required to verify details when preparing reports.<\/p>\n\n\n\n<p style=\"font-size:16px\">Another important benefit is that it reduces inconsistencies in record formats across sites, making it easier to standardize survey and inspection data. Although quantitative results have not been disclosed, the solution provides practical value by reducing re-entry work, improving consistency in record quality, and accelerating reporting.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-8\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">08<\/div><h2 class=\"smile-section__title\">Key points for an offshore development structure<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">For mobile solutions used in field operations, it is essential to design not only the screens but also the actual work procedures and usage environment. At SMILE, the Japan and Vietnam teams work closely together through BrSEs, organizing business flows, input items, report formats, and synchronization timing as development progresses.<\/p>\n\n\n\n<p style=\"font-size:16px\">By conducting repeated validations, including on-site testing, the team has also established a framework that makes it easier to address usability and operational issues that are difficult to identify from specifications alone.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-9\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">09<\/div><h2 class=\"smile-section__title\">Conclusion<\/h2><\/div>\n\n\n<p style=\"font-size:16px\">When digitizing field surveys and maintenance inspections, simply turning input forms into an app is not enough. Only by organizing photos, location information, checklist items, and reporting into a single business workflow can companies create a system that is easy to use for both field teams and office staff.<\/p>\n\n\n\n<p style=\"font-size:16px\">This case study presents an initiative that organizes insights gained in the field into a reusable mobile field service model. It offers a highly practical approach for companies looking to standardize field records or rethink their reporting processes.<\/p>\n<\/div><\/div>\n\n\n<section class=\"smile-article-cta\"><h2>Looking for a reliable system development partner?<\/h2><p><\/p><ul class=\"smile-list\"><li>At SMILE, we provide end-to-end support tailored to your business challenges and development needs, from requirements analysis and system design to development, testing, operation, and maintenance<\/li><li>We support a wide range of projects, including new system development, enhancement of existing systems, legacy system modernization, AI\/DX initiatives, and system<\/li><li>By combining our Japan-based project coordination with our development team in Vietnam, we deliver flexible support for everything from small-scale enhancements to long-term system development and maintenance<\/li><\/ul><a class=\"smile-article-cta__button\" href=\"\/en\/contact\/\">Discuss Your Project<\/a><\/section><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>\u73fe\u5834\u8abf\u67fb\u3084\u4fdd\u5b88\u70b9\u691c\u306e\u696d\u52d9\u3067\u306f\u3001\u7d19\u306e\u30c1\u30a7\u30c3\u30af\u30b7\u30fc\u30c8\u3001Excel&hellip;&nbsp;<a href=\"https:\/\/smilesoftware.org\/en\/%E7%8F%BE%E5%A0%B4%E8%AA%BF%E6%9F%BB%E6%A5%AD%E5%8B%99%E3%82%92%E5%8A%B9%E7%8E%87%E5%8C%96%E3%81%99%E3%82%8B%E3%83%A2%E3%83%90%E3%82%A4%E3%83%AB%E3%82%A2%E3%83%97%E3%83%AA%E9%96%8B%E7%99%BA%E4%BA%8B\/\" class=\"\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Mobile App Development to Streamline Field Survey Operations<\/span><\/a><\/p>","protected":false},"author":2,"featured_media":5392,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_themeisle_gutenberg_block_has_review":false,"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","footnotes":""},"categories":[17],"tags":[33,36,37,34,35],"class_list":["post-5393","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project","tag-dx","tag-field-service","tag-infrastructure","tag-mobile","tag-web-system"],"acf":[],"rttpg_featured_image_url":{"full":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1609-6306-featured-image.png",1672,941,false],"landscape":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1609-6306-featured-image.png",1672,941,false],"portraits":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1609-6306-featured-image.png",1672,941,false],"thumbnail":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1609-6306-featured-image-150x150.png",150,150,true],"medium":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1609-6306-featured-image-300x169.png",300,169,true],"large":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1609-6306-featured-image-1024x576.png",1024,576,true],"1536x1536":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1609-6306-featured-image-1536x864.png",1536,864,true],"2048x2048":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1609-6306-featured-image.png",1672,941,false],"trp-custom-language-flag":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1609-6306-featured-image-18x10.png",18,10,true],"neve-blog":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/redmine-1609-6306-featured-image-930x620.png",930,620,true]},"rttpg_author":{"display_name":"\u7b20\u539f 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&&hellip;","_links":{"self":[{"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/posts\/5393","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/comments?post=5393"}],"version-history":[{"count":8,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/posts\/5393\/revisions"}],"predecessor-version":[{"id":5509,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/posts\/5393\/revisions\/5509"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/media\/5392"}],"wp:attachment":[{"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/media?parent=5393"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/categories?post=5393"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/tags?post=5393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}