{"id":4941,"date":"2026-07-15T12:09:59","date_gmt":"2026-07-15T03:09:59","guid":{"rendered":"https:\/\/smilesoftware.org\/?p=4941"},"modified":"2026-07-15T12:10:01","modified_gmt":"2026-07-15T03:10:01","slug":"dx%e3%81%ae%e9%80%b2%e5%8c%96%e5%bd%a2%e3%81%a8%e3%81%97%e3%81%a6%e6%b3%a8%e7%9b%ae%e3%81%95%e3%82%8c%e3%82%8bsx%ef%bc%88%e3%82%b7%e3%82%b9%e3%83%86%e3%83%a0%e3%83%88%e3%83%a9%e3%83%b3%e3%82%b9","status":"publish","type":"post","link":"https:\/\/smilesoftware.org\/en\/dx%E3%81%AE%E9%80%B2%E5%8C%96%E5%BD%A2%E3%81%A8%E3%81%97%E3%81%A6%E6%B3%A8%E7%9B%AE%E3%81%95%E3%82%8C%E3%82%8Bsx%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%83%88%E3%83%A9%E3%83%B3%E3%82%B9\/","title":{"rendered":"What Is SX (System Transformation), an Evolution of DX? A Clear Explanation of the Approach to Driving Corporate Transformation"},"content":{"rendered":"<div class=\"wp-block-group smile-post-content\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><header class=\"smile-article-header\"><div><span class=\"smile-category-pill\">Blog<\/span><span class=\"smile-date\">2026.07.10<\/span><\/div><h1 class=\"smile-article-title\">What Is SX (System Transformation), an Evolution of DX? A Clear Explanation of the Approach to Driving Corporate Transformation<\/h1><p class=\"smile-excerpt\"><\/p><\/header>\n\n<nav class=\"smile-toc\" aria-label=\"Table of Contents\"><h2 class=\"smile-toc__title\">Table of Contents<\/h2><div class=\"smile-toc__grid\"><a class=\"smile-toc__item\" href=\"#section-1\"><b class=\"smile-toc__number\">01<\/b><span class=\"smile-toc__label\">Why Many Companies Struggle to Move Forward with DX Alone Today<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-2\"><b class=\"smile-toc__number\">02<\/b><span class=\"smile-toc__label\">What Is SX (System Transformation)?<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-3\"><b class=\"smile-toc__number\">03<\/b><span class=\"smile-toc__label\">The Difference Between DX and SX<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-4\"><b class=\"smile-toc__number\">04<\/b><span class=\"smile-toc__label\">Why SX Is Necessary<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-5\"><b class=\"smile-toc__number\">05<\/b><span class=\"smile-toc__label\">Business Elements to Review Through SX<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-6\"><b class=\"smile-toc__number\">06<\/b><span class=\"smile-toc__label\">Examples of Specific Corporate Initiatives<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-7\"><b class=\"smile-toc__number\">07<\/b><span class=\"smile-toc__label\">Expected Benefits of SX<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-8\"><b class=\"smile-toc__number\">08<\/b><span class=\"smile-toc__label\">Key points to keep in mind when moving forward<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-9\"><b class=\"smile-toc__number\">09<\/b><span class=\"smile-toc__label\">A step-by-step approach<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-10\"><b class=\"smile-toc__number\">10<\/b><span class=\"smile-toc__label\">How SMILE Can Help<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-11\"><b class=\"smile-toc__number\">11<\/b><span class=\"smile-toc__label\">Summary<\/span><\/a><a class=\"smile-toc__item\" href=\"#section-12\"><b class=\"smile-toc__number\">12<\/b><span class=\"smile-toc__label\">FAQ<\/span><\/a><\/div><\/nav>\n\n\n<div id=\"section-1\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">01<\/div><h2 class=\"smile-section__title\">Why Many Companies Struggle to Move Forward with DX Alone Today<\/h2><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-01-2.png\" alt=\"DX\u306e\u9032\u5316\u5f62\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u308bSX\uff08\u30b7\u30b9\u30c6\u30e0\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u306f\uff1f\u4f01\u696d\u5909\u9769\u3092\u9032\u3081\u308b\u8003\u3048\u65b9\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\" class=\"wp-image-4932\" srcset=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-01-2.png 1672w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-01-2-300x169.png 300w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-01-2-1024x576.png 1024w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-01-2-768x432.png 768w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-01-2-1536x864.png 1536w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-01-2-18x10.png 18w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n<div class=\"smile-summary-flow\"><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">01<\/span><p class=\"smile-summary-flow__body\">DX is fundamentally an initiative to use digital technologies to change the way operations and businesses are run, thereby strengthening competitiveness. IPA has also stated that companies need to accelerate DX in order to maintain and enhance their competitiveness.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">02<\/span><p class=\"smile-summary-flow__body\">At the operational level, however, DX is sometimes understood as simply introducing IT tools or digitizing existing processes. As a result, the means can easily become the goal, narrowing the scope of transformation.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">03<\/span><p class=\"smile-summary-flow__body\">For example, even if application processes are digitized, improvements can easily remain limited to local optimization if approval routes are still complex or collected data is not used across departments. To overcome these barriers, companies need to review not just individual operations but the overall systems that make up the organization.<\/p><\/article><\/div><\/div><\/div>\n\n\n\n<div id=\"section-2\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">02<\/div><h2 class=\"smile-section__title\">What Is SX (System Transformation)?<\/h2><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-02-2.png\" alt=\"DX\u306e\u9032\u5316\u5f62\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u308bSX\uff08\u30b7\u30b9\u30c6\u30e0\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u306f\uff1f\u4f01\u696d\u5909\u9769\u3092\u9032\u3081\u308b\u8003\u3048\u65b9\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\" class=\"wp-image-4933\" srcset=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-02-2.png 1672w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-02-2-300x169.png 300w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-02-2-1024x576.png 1024w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-02-2-768x432.png 768w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-02-2-1536x864.png 1536w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-02-2-18x10.png 18w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n<div class=\"smile-summary-flow\"><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">01<\/span><p class=\"smile-summary-flow__body\">SX (System Transformation) is an approach that treats corporate challenges not as problems within a single function or system, but as part of a broader interconnected structure spanning strategy, organization, people, business processes, governance, culture, IT, and more\u2014and drives transformation by addressing their root causes.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">02<\/span><p class=\"smile-summary-flow__body\">In this context, \u201csystem\u201d does not refer only to IT systems. It means the overall mechanisms that support business activity, including the flow of management decisions, the division of roles across departments, operational rules on the front line, and processes for sharing information.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">03<\/span><p class=\"smile-summary-flow__body\">In other words, SX is an approach that looks beyond which tool to introduce and digs deeper into why a problem is occurring and which relationships need to change in order to sustain improvement.<\/p><\/article><\/div><\/div><\/div>\n\n\n\n<div id=\"section-3\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">03<\/div><h2 class=\"smile-section__title\">The Difference Between DX and SX<\/h2><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-03-2.png\" alt=\"DX\u306e\u9032\u5316\u5f62\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u308bSX\uff08\u30b7\u30b9\u30c6\u30e0\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u306f\uff1f\u4f01\u696d\u5909\u9769\u3092\u9032\u3081\u308b\u8003\u3048\u65b9\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\" class=\"wp-image-4934\" srcset=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-03-2.png 1672w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-03-2-300x169.png 300w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-03-2-1024x576.png 1024w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-03-2-768x432.png 768w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-03-2-1536x864.png 1536w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-03-2-18x10.png 18w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n<div class=\"smile-summary-flow\"><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">01<\/span><p class=\"smile-summary-flow__body\">DX and SX are not opposing concepts. Rather, it is helpful to understand SX as a framework that supports DX and makes it more effective in practice.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">02<\/span><p class=\"smile-summary-flow__body\">DX focuses on transformation itself through the use of digital technologies. SX, on the other hand, takes the view that a company\u2019s challenges should be understood as part of an overall structure, the root causes preventing transformation should be identified, and digital technologies should be used where necessary.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">03<\/span><p class=\"smile-summary-flow__body\">For example, if a sales department introduces SFA but employees do not consistently enter data, the cause may not be limited to the usability of the tool. Multiple factors may be involved, including the evaluation system, meeting structures, the perceived burden on frontline teams, and managers' approach to operations. SX is characterized by considering measures while looking at how these elements are connected.<\/p><\/article><\/div><\/div><\/div>\n\n\n\n<div id=\"section-4\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">04<\/div><h2 class=\"smile-section__title\">Why SX Is Necessary<\/h2><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-04-2.png\" alt=\"DX\u306e\u9032\u5316\u5f62\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u308bSX\uff08\u30b7\u30b9\u30c6\u30e0\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u306f\uff1f\u4f01\u696d\u5909\u9769\u3092\u9032\u3081\u308b\u8003\u3048\u65b9\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\" class=\"wp-image-4935\" srcset=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-04-2.png 1672w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-04-2-300x169.png 300w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-04-2-1024x576.png 1024w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-04-2-768x432.png 768w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-04-2-1536x864.png 1536w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-04-2-18x10.png 18w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n<div class=\"smile-summary-flow\"><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">01<\/span><p class=\"smile-summary-flow__body\">The reason corporate transformation often stalls is not a lack of technology, but underlying structural issues. When responsibilities are unclear, frontline teams and management are not aligned, or short-term results take priority over fundamental improvement, DX initiatives are unlikely to take root.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">02<\/span><p class=\"smile-summary-flow__body\">In many companies, even when a specific problem is addressed directly, the same issue can reappear elsewhere. This happens because eliminating only the visible symptoms does not change the underlying structure behind them.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">03<\/span><p class=\"smile-summary-flow__body\">SX is effective in reducing this pattern of recurring problems. Rather than assuming there is a single cause, it examines the full set of related mechanisms, making it easier to develop more realistic improvement measures.<\/p><\/article><\/div><\/div><\/div>\n\n\n\n<div id=\"section-5\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">05<\/div><h2 class=\"smile-section__title\">Business Elements to Review Through SX<\/h2><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-05-2.png\" alt=\"DX\u306e\u9032\u5316\u5f62\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u308bSX\uff08\u30b7\u30b9\u30c6\u30e0\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u306f\uff1f\u4f01\u696d\u5909\u9769\u3092\u9032\u3081\u308b\u8003\u3048\u65b9\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\" class=\"wp-image-4936\" srcset=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-05-2.png 1672w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-05-2-300x169.png 300w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-05-2-1024x576.png 1024w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-05-2-768x432.png 768w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-05-2-1536x864.png 1536w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-05-2-18x10.png 18w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n<p>When considering SX, it is important to review at least the following elements from a cross-functional perspective.<\/p><div class=\"smile-insight-cards\"><div class=\"smile-insight-card\"><div class=\"smile-insight-card__head\"><span class=\"smile-insight-card__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--operations\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><circle cx=\"32\" cy=\"32\" r=\"9\"\/><path d=\"M32 8v8\"\/><path d=\"M32 48v8\"\/><path d=\"m15 15 6 6\"\/><path d=\"m43 43 6 6\"\/><path d=\"M8 32h8\"\/><path d=\"M48 32h8\"\/><path d=\"m15 49 6-6\"\/><path d=\"m43 21 6-6\"\/><\/svg><\/span><h3 class=\"smile-insight-card__title\">Management Strategy<\/h3><\/div><p>The actions required will vary depending on whether the goal of the transformation is to increase revenue, improve operational efficiency, or enhance quality.<\/p><\/div><div class=\"smile-insight-card\"><div class=\"smile-insight-card__head\"><span class=\"smile-insight-card__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--flexibility\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><path d=\"M14 32h26\"\/><path d=\"m32 22 10 10-10 10\"\/><path d=\"M50 18v28\"\/><path d=\"M14 18v28\"\/><\/svg><\/span><h3 class=\"smile-insight-card__title\">Organization and Role Allocation<\/h3><\/div><p>When responsibilities across departments and decision-making flows are unclear, improvement initiatives are more likely to stall on the front lines.<\/p><\/div><div class=\"smile-insight-card\"><div class=\"smile-insight-card__head\"><span class=\"smile-insight-card__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--cost\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><circle cx=\"32\" cy=\"32\" r=\"20\"\/><path d=\"M32 18v28\"\/><path d=\"M40 24c-2-4-14-5-16 1-3 8 17 5 14 14-2 6-14 5-17 0\"\/><\/svg><\/span><h3 class=\"smile-insight-card__title\">Talent and Skills<\/h3><\/div><p>Implementing a system alone will not produce results unless people have the ability to use the new processes effectively.<\/p><\/div><div class=\"smile-insight-card\"><div class=\"smile-insight-card__head\"><span class=\"smile-insight-card__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--quality\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><path d=\"M16 34 28 46 50 18\"\/><path d=\"M14 14h28\"\/><path d=\"M14 24h18\"\/><path d=\"M14 50h36\"\/><\/svg><\/span><h3 class=\"smile-insight-card__title\">Business Processes<\/h3><\/div><p>If inefficient procedures remain in place, the impact of digitalization will be limited.<\/p><\/div><div class=\"smile-insight-card\"><div class=\"smile-insight-card__head\"><span class=\"smile-insight-card__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--performance\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><path d=\"M12 46a22 22 0 1 1 40 0\"\/><path d=\"M32 32 44 20\"\/><path d=\"M20 46h24\"\/><path d=\"M18 34h4\"\/><path d=\"M42 34h4\"\/><\/svg><\/span><h3 class=\"smile-insight-card__title\">Governance<\/h3><\/div><p>When rules and standardization are weak, each department tends to develop its own way of operating, making data integration and company-wide rollout more difficult.<\/p><\/div><div class=\"smile-insight-card\"><div class=\"smile-insight-card__head\"><span class=\"smile-insight-card__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--replace\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><path d=\"M14 18h22v16H14z\"\/><path d=\"M28 30h22v16H28z\"\/><path d=\"m42 16 8 8-8 8\"\/><path d=\"M34 24h16\"\/><\/svg><\/span><h3 class=\"smile-insight-card__title\">Culture and Organizational Climate<\/h3><\/div><p>If initiatives are pushed through from the top down without buy-in from frontline teams, they may appear to be implemented but fail to take root.<\/p><\/div><div class=\"smile-insight-card\"><div class=\"smile-insight-card__head\"><span class=\"smile-insight-card__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--data\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><path d=\"M12 18c0-5 9-9 20-9s20 4 20 9-9 9-20 9-20-4-20-9z\"\/><path d=\"M12 18v14c0 5 9 9 20 9s20-4 20-9V18\"\/><path d=\"M12 32v14c0 5 9 9 20 9s20-4 20-9V32\"\/><\/svg><\/span><h3 class=\"smile-insight-card__title\">IT and Data Infrastructure<\/h3><\/div><p>If the necessary data is scattered or not connected to existing systems, the accuracy of improvement decisions will not increase.<\/p><\/div><\/div><\/div><\/div>\n\n\n\n<div id=\"section-6\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">06<\/div><h2 class=\"smile-section__title\">Examples of Specific Corporate Initiatives<\/h2><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-06-2.png\" alt=\"DX\u306e\u9032\u5316\u5f62\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u308bSX\uff08\u30b7\u30b9\u30c6\u30e0\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u306f\uff1f\u4f01\u696d\u5909\u9769\u3092\u9032\u3081\u308b\u8003\u3048\u65b9\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\" class=\"wp-image-4937\" srcset=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-06-2.png 1672w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-06-2-300x169.png 300w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-06-2-1024x576.png 1024w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-06-2-768x432.png 768w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-06-2-1536x864.png 1536w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-06-2-18x10.png 18w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n<div class=\"smile-summary-flow\"><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">01<\/span><p class=\"smile-summary-flow__body\">For example, when a manufacturer renews its production management system, simply replacing it with a new system is not enough. Overall improvement becomes possible only when the company also reviews data-entry workloads on the shop floor, information sharing between factories and headquarters, inventory standards, management indicators, and maintenance structures.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">02<\/span><p class=\"smile-summary-flow__body\">In a sales organization, SFA and CRM are more likely to deliver results when customer information is centrally managed and supporting processes are clearly defined, including opportunity stages, meeting metrics, reporting frequency, and post-sale handoff workflows.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">03<\/span><p class=\"smile-summary-flow__body\">In back-office operations, companies can go beyond digitizing expense reimbursements and contract approvals by reviewing application rules, authority settings, audit trail management, and communication with related departments. This makes it easier to reduce manual data entry while strengthening controls.<\/p><\/article><\/div><\/div><\/div>\n\n\n\n<div id=\"section-7\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">07<\/div><h2 class=\"smile-section__title\">Expected Benefits of SX<\/h2><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-07-2.png\" alt=\"DX\u306e\u9032\u5316\u5f62\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u308bSX\uff08\u30b7\u30b9\u30c6\u30e0\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u306f\uff1f\u4f01\u696d\u5909\u9769\u3092\u9032\u3081\u308b\u8003\u3048\u65b9\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\" class=\"wp-image-4938\" srcset=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-07-2.png 1672w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-07-2-300x169.png 300w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-07-2-1024x576.png 1024w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-07-2-768x432.png 768w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-07-2-1536x864.png 1536w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-07-2-18x10.png 18w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<p>By pursuing transformation with SX in mind, companies can expect a range of benefits.<\/p>\n\n\n<div class=\"smile-summary-flow\"><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">01<\/span><p class=\"smile-summary-flow__body\">First, it helps prevent efforts from stopping at isolated, local optimizations. By examining the structural background behind the issues, companies are more likely to achieve continuous improvement than with one-off tool implementations.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">02<\/span><p class=\"smile-summary-flow__body\">Second, it becomes easier to embed changes in day-to-day operations. By considering operational rules, role allocation, and staffing factors, organizations can reduce confusion after implementation.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">03<\/span><p class=\"smile-summary-flow__body\">Third, it makes investment decisions more accurate. By identifying the true bottlenecks before moving ahead with systemization, companies can set priorities more effectively.<\/p><\/article><\/div><\/div><\/div>\n\n\n\n<div id=\"section-8\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">08<\/div><h2 class=\"smile-section__title\">Key points to keep in mind when moving forward<\/h2><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-08-2.png\" alt=\"DX\u306e\u9032\u5316\u5f62\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u308bSX\uff08\u30b7\u30b9\u30c6\u30e0\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u306f\uff1f\u4f01\u696d\u5909\u9769\u3092\u9032\u3081\u308b\u8003\u3048\u65b9\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\" class=\"wp-image-4939\" srcset=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-08-2.png 1672w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-08-2-300x169.png 300w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-08-2-1024x576.png 1024w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-08-2-768x432.png 768w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-08-2-1536x864.png 1536w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-08-2-18x10.png 18w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n<div class=\"smile-summary-flow\"><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">01<\/span><p class=\"smile-summary-flow__body\">Because SX covers a broad scope, trying to transform the entire company across all areas at once can make it harder to take action. It is important to start by narrowing the target area and examining it in the context of actual business challenges.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">02<\/span><p class=\"smile-summary-flow__body\">However, if companies focus too heavily on overall optimization and overlook frontline workloads and operational realities, the initiative may remain only an ideal. It is important to listen carefully to frontline teams and proceed through small-scale validation.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">03<\/span><p class=\"smile-summary-flow__body\">Because SX can be difficult to communicate internally if it remains an abstract concept, it is important to explain it in concrete terms: which issues will be changed, how they will be changed, and whose work will become easier as a result.<\/p><\/article><\/div><\/div><\/div>\n\n\n\n<div id=\"section-9\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">09<\/div><h2 class=\"smile-section__title\">A step-by-step approach<\/h2><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-09-2.png\" alt=\"DX\u306e\u9032\u5316\u5f62\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u308bSX\uff08\u30b7\u30b9\u30c6\u30e0\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u306f\uff1f\u4f01\u696d\u5909\u9769\u3092\u9032\u3081\u308b\u8003\u3048\u65b9\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\" class=\"wp-image-4940\" srcset=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-09-2.png 1672w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-09-2-300x169.png 300w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-09-2-1024x576.png 1024w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-09-2-768x432.png 768w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-09-2-1536x864.png 1536w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-09-2-18x10.png 18w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<p>When advancing SX, the following phased approach is a practical way to proceed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading smile-subheading\">1. Visualizing the Issues<\/h3>\n\n\n\n<p>Identify where workflows are slowing down, which information is fragmented, and whose decisions are taking too long.<\/p>\n\n\n\n<h3 class=\"wp-block-heading smile-subheading\">2. Organizing the Structure<\/h3>\n\n\n\n<p>Identify not only surface-level issues, but also related factors such as cross-departmental collaboration, rules, authority, and data flows.<\/p>\n\n\n\n<h3 class=\"wp-block-heading smile-subheading\">3. Setting Small Improvement Themes<\/h3>\n\n\n\n<p>Rather than attempting company-wide transformation from the outset, start with areas where results are easier to see. Examples include approval workflows, project or deal management, and inventory visibility.<\/p>\n\n\n\n<h3 class=\"wp-block-heading smile-subheading\">4. Considering the Necessary Systemization<\/h3>\n\n\n\n<p>Based on the results of the business process review, companies select the necessary measures, such as implementing SaaS, modifying existing systems, integrating data, and establishing operational rules.<\/p>\n\n\n\n<h3 class=\"wp-block-heading smile-subheading\">5. Verifying Results and Expanding Across the Organization<\/h3>\n\n\n\n<p>Confirm improvements such as reduced workload, better information sharing, and faster decision-making, then expand them to other departments in a replicable way.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"section-10\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">10<\/div><h2 class=\"smile-section__title\">How SMILE Can Help<\/h2><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-10-2.png\" alt=\"DX\u306e\u9032\u5316\u5f62\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u308bSX\uff08\u30b7\u30b9\u30c6\u30e0\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u306f\uff1f\u4f01\u696d\u5909\u9769\u3092\u9032\u3081\u308b\u8003\u3048\u65b9\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\" class=\"wp-image-4942\" srcset=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-10-2.png 1672w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-10-2-300x169.png 300w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-10-2-1024x576.png 1024w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-10-2-768x432.png 768w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-10-2-1536x864.png 1536w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-10-2-18x10.png 18w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n<div class=\"smile-summary-flow\"><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">01<\/span><p class=\"smile-summary-flow__body\">SMILE can provide step-by-step support, from organizing business challenges and considering systemization through to development and operations.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">02<\/span><p class=\"smile-summary-flow__body\">The concept of SX is valuable, but applying it in real-world operations requires both business process knowledge and systems expertise. It is important to proceed in a practical way, from organizing current workflows and prioritizing issues to defining the necessary data, considering screen designs, and establishing an integration policy with existing systems.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">03<\/span><p class=\"smile-summary-flow__body\">This approach is especially suitable for companies that want to make improvements while minimizing the impact on existing operations: start small, assess the results, and expand gradually.<\/p><\/article><\/div><\/div><\/div>\n\n\n\n<div id=\"section-11\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">11<\/div><h2 class=\"smile-section__title\">Summary<\/h2><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-11-1.png\" alt=\"DX\u306e\u9032\u5316\u5f62\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u308bSX\uff08\u30b7\u30b9\u30c6\u30e0\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u306f\uff1f\u4f01\u696d\u5909\u9769\u3092\u9032\u3081\u308b\u8003\u3048\u65b9\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\" class=\"wp-image-4943\" srcset=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-11-1.png 1672w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-11-1-300x169.png 300w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-11-1-1024x576.png 1024w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-11-1-768x432.png 768w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-11-1-1536x864.png 1536w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-11-1-18x10.png 18w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n<div class=\"smile-summary-flow\"><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">01<\/span><p class=\"smile-summary-flow__body\">SX (System Transformation) is an approach that views corporate challenges not as issues with individual systems or tools, but as part of an interconnected structure linking strategy, organization, people, operations, culture, and IT.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">02<\/span><p class=\"smile-summary-flow__body\">For companies that struggle to achieve results from DX, the cause may lie not in the technology itself but in the structures that hinder transformation. In such cases, adopting an SX perspective makes it easier to identify improvement measures that better reflect the company\u2019s actual situation.<\/p><\/article><article class=\"smile-summary-flow__item\"><span class=\"smile-summary-flow__index\">03<\/span><p class=\"smile-summary-flow__body\">SMILE supports phased implementation, from clarifying business challenges and evaluating systemization to development and operations. Companies considering DX or the use of AI are encouraged to start with small-scale business improvements.<\/p><\/article><\/div><\/div><\/div>\n\n\n\n<div id=\"section-12\" class=\"wp-block-group smile-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"smile-section__head\"><div class=\"smile-section__number\">12<\/div><h2 class=\"smile-section__title\">FAQ<\/h2><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-12-1.png\" alt=\"DX\u306e\u9032\u5316\u5f62\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u308bSX\uff08\u30b7\u30b9\u30c6\u30e0\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u306f\uff1f\u4f01\u696d\u5909\u9769\u3092\u9032\u3081\u308b\u8003\u3048\u65b9\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\" class=\"wp-image-4944\" srcset=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-12-1.png 1672w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-12-1-300x169.png 300w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-12-1-1024x576.png 1024w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-12-1-768x432.png 768w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-12-1-1536x864.png 1536w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/section-12-1-18x10.png 18w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n<div class=\"smile-evidence-panels\"><article class=\"smile-evidence-panel\"><div class=\"smile-evidence-panel__mark\"><span class=\"smile-evidence-panel__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--operations\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><circle cx=\"32\" cy=\"32\" r=\"9\"\/><path d=\"M32 8v8\"\/><path d=\"M32 48v8\"\/><path d=\"m15 15 6 6\"\/><path d=\"m43 43 6 6\"\/><path d=\"M8 32h8\"\/><path d=\"M48 32h8\"\/><path d=\"m15 49 6-6\"\/><path d=\"m43 21 6-6\"\/><\/svg><\/span><\/div><div class=\"smile-evidence-panel__body\"><h3 class=\"smile-evidence-panel__title\">Q1. Is SX different from DX?<\/h3><p>Rather than being something separate, SX is one useful way of thinking about advancing DX. It provides a perspective for reviewing not only digital implementation, but also the surrounding systems and processes.<\/p><\/div><\/article><article class=\"smile-evidence-panel\"><div class=\"smile-evidence-panel__mark\"><span class=\"smile-evidence-panel__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--flexibility\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><path d=\"M14 32h26\"\/><path d=\"m32 22 10 10-10 10\"\/><path d=\"M50 18v28\"\/><path d=\"M14 18v28\"\/><\/svg><\/span><\/div><div class=\"smile-evidence-panel__body\"><h3 class=\"smile-evidence-panel__title\">Q2. Is SX a concept intended for large enterprises?<\/h3><p>No. It can also be effective for small and medium-sized enterprises that struggle with cross-departmental collaboration or work that depends too heavily on specific individuals. In fact, it helps ensure that limited investments are not wasted.<\/p><\/div><\/article><article class=\"smile-evidence-panel\"><div class=\"smile-evidence-panel__mark\"><span class=\"smile-evidence-panel__icon\" aria-hidden=\"true\"><svg class=\"smile-ui-icon smile-ui-icon--cost\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\" stroke=\"currentColor\"><circle cx=\"32\" cy=\"32\" r=\"20\"\/><path d=\"M32 18v28\"\/><path d=\"M40 24c-2-4-14-5-16 1-3 8 17 5 14 14-2 6-14 5-17 0\"\/><\/svg><\/span><\/div><div class=\"smile-evidence-panel__body\"><h3 class=\"smile-evidence-panel__title\">Q3. Where should we start?<\/h3><p>Before selecting tools, it is best to first clarify which business processes are experiencing bottlenecks and what is causing them. The starting point is to make frontline issues, information flows, and delays in decision-making visible.<\/p><\/div><\/article><\/div><\/div><\/div>\n\n\n<section class=\"smile-article-cta\"><div class=\"smile-article-cta__label\">SMILE Support<\/div><h2>Start a Consultation on Advancing GX and DX<\/h2><p>We work with you to design an approach tailored to your company\u2019s situation, from assessing the current state to implementing systems and improving operations.<\/p><ul class=\"smile-list\"><li>You can clarify current operational and data-related challenges.<\/li><li>You can design implementation steps that fit your company's structure.<\/li><li>You can also build a framework that remains easy to operate after implementation.<\/li><li>You can use data to verify results and make improvements.<\/li><li>You can start exploring AI and IoT applications in the areas where they are most needed.<\/li><\/ul><a class=\"smile-article-cta__button\" href=\"\/en\/contact\/\">Contact Us<\/a><\/section><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>By advancing transformation with an SX mindset, companies can expect...&nbsp;<a href=\"https:\/\/smilesoftware.org\/en\/dx%E3%81%AE%E9%80%B2%E5%8C%96%E5%BD%A2%E3%81%A8%E3%81%97%E3%81%A6%E6%B3%A8%E7%9B%AE%E3%81%95%E3%82%8C%E3%82%8Bsx%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%83%88%E3%83%A9%E3%83%B3%E3%82%B9\/\" class=\"\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">What Is SX (System Transformation), an Evolution of DX? A Clear Explanation of the Approach to Driving Corporate Transformation<\/span><\/a><\/p>","protected":false},"author":2,"featured_media":4931,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_themeisle_gutenberg_block_has_review":false,"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","footnotes":""},"categories":[32],"tags":[],"class_list":["post-4941","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"rttpg_featured_image_url":{"full":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/featured-2.png",1672,941,false],"landscape":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/featured-2.png",1672,941,false],"portraits":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/featured-2.png",1672,941,false],"thumbnail":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/featured-2-150x150.png",150,150,true],"medium":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/featured-2-300x169.png",300,169,true],"large":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/featured-2-1024x576.png",1024,576,true],"1536x1536":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/featured-2-1536x864.png",1536,864,true],"2048x2048":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/featured-2.png",1672,941,false],"trp-custom-language-flag":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/featured-2-18x10.png",18,10,true],"neve-blog":["https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/07\/featured-2-930x620.png",930,620,true]},"rttpg_author":{"display_name":"\u7b20\u539f \u840c","author_link":"https:\/\/smilesoftware.org\/en\/author\/chinh-man\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/smilesoftware.org\/en\/category\/blog\/\" rel=\"category tag\">\u30d6\u30ed\u30b0<\/a>","rttpg_excerpt":"SX\u3092\u610f\u8b58\u3057\u3066\u5909\u9769\u3092\u9032\u3081\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u8907\u6570\u306e\u52b9\u679c\u3092\u671f\u5f85\u3067\u304d&hellip;&nbsp;Read More &&hellip;","_links":{"self":[{"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/posts\/4941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/comments?post=4941"}],"version-history":[{"count":3,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/posts\/4941\/revisions"}],"predecessor-version":[{"id":5057,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/posts\/4941\/revisions\/5057"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/media\/4931"}],"wp:attachment":[{"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/media?parent=4941"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/categories?post=4941"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/tags?post=4941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}