{"id":165,"date":"2024-09-19T14:40:54","date_gmt":"2024-09-19T07:40:54","guid":{"rendered":"https:\/\/smilesoftware.org\/?page_id=165"},"modified":"2026-09-03T16:10:07","modified_gmt":"2026-09-03T07:10:07","slug":"vietnam-it-service-quality","status":"publish","type":"page","link":"https:\/\/smilesoftware.org\/en\/vietnam-it-service-quality\/","title":{"rendered":"The Quality of Vietnam\u2019s IT Services"},"content":{"rendered":"<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading vi-font-family-text\">The Quality of Vietnam\u2019s IT Services<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. How Should IT Service Quality Be Evaluated?<\/h3>\n<\/div><\/div>\n\n\n\n<p class=\"ticss-d56ae6ad wp-block-paragraph\">IT service quality goes beyond whether a system operates according to its specifications. In international software development, service quality should be evaluated comprehensively across three core pillars that determine project success: People, Processes and Technology.<\/p>\n\n\n\n<figure class=\"wp-block-table report-table ticss-89a272c5\" style=\"font-size:16px\"><table><tbody><tr><td><strong>The Three Key Evaluation Factors<\/strong><\/td><td><strong>Detailed Definitions and Key Evaluation Metrics<\/strong><\/td><\/tr><tr><td>People (Human Resources)<\/td><td>Engineers\u2019 strong professional ethics, dedication, commitment to lifelong learning, logical problem-solving skills, and language communication skills in advanced IT fields.<\/td><\/tr><tr><td>Process<\/td><td>A clear development process that ensures full alignment between the customer and development team on scope, schedule, responsibilities, deliverable standards, change management, and issue resolution.<\/td><\/tr><tr><td>Technology<\/td><td>It is not simply about knowing a wide range of programming languages and technologies, but the ability to select and apply the \u201cright technology\u201d to solve a company\u2019s business problems.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2. The Importance of a \u201cClear Process\u201d in Offshore Development<\/h3>\n\n\n\n<p class=\"ticss-d56ae6ad wp-block-paragraph\">No matter how skilled the engineering team is, maintaining consistent service quality is extremely difficult without a clear development process. In standard IT development, the entire software development lifecycle is managed consistently: <strong>Requirements Definition \u2192 Design \u2192 Development \u2192 Testing \u2192 Deployment \u2192 Operations &amp; Maintenance.<\/strong><span><\/span><\/p>\n\n\n\n<p class=\"ticss-d56ae6ad wp-block-paragraph\">Especially in offshore development, clearly defining the following areas helps minimize misunderstandings and reduce rework.<\/p>\n\n\n\n<div class=\"wp-block-group content-image-section ticss-89bd39a7 is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-d05cb3ef wp-block-group-is-layout-flex\">\n<ul style=\"font-size:16px\" class=\"wp-block-list\">\n<li><strong>Scope of Work (Scope):<\/strong><br>Clearly defining what is within and outside the project scope helps prevent unnecessary feature additions (scope creep) and the resulting project confusion.<\/li>\n\n\n\n<li><strong>Project Schedule (Schedule):<\/strong><br>Visualizing the release schedule for intermediate and final deliverables helps ensure transparency in project progress.<\/li>\n\n\n\n<li><strong>Responsibility Assignment:<\/strong><br>Clearly defining the roles and responsibilities of each position, including the PM, BrSE (Bridge SE), developers, testers, and Product Owner (PO).<\/li>\n\n\n\n<li><strong>Quality Standards:<\/strong> <br>Establishing technical acceptance criteria and quality gates before starting the actual coding process.<\/li>\n\n\n\n<li><strong>Change Management:<\/strong><br>Rapidly assessing the impact of and approving change requests from the customer to eliminate the risk of development delays.<\/li>\n\n\n\n<li><strong>Problem Solving:<\/strong><br>Define clear escalation paths and emergency response procedures to ensure prompt action when incidents or technical risks arise.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"825\" height=\"417\" src=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/08\/quy-trinh-CNTT-chuyen-nghiep.png\" alt=\"\" class=\"wp-image-5773\" srcset=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/08\/quy-trinh-CNTT-chuyen-nghiep.png 825w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/08\/quy-trinh-CNTT-chuyen-nghiep-300x152.png 300w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/08\/quy-trinh-CNTT-chuyen-nghiep-768x388.png 768w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/08\/quy-trinh-CNTT-chuyen-nghiep-18x9.png 18w\" sizes=\"auto, (max-width: 825px) 100vw, 825px\" \/><\/figure>\n<\/div>\n\n\n\n<p class=\"ticss-6ad8f2f0 wp-block-paragraph\" style=\"padding-top:30px\">Therefore, when selecting an IT partner, it is essential to evaluate not only whether they have highly skilled engineers, but also what processes they have implemented and how they operate them to ensure project quality and maintain progress.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3. The New Generation of Vietnamese IT Engineers<\/h3>\n\n\n\n<p class=\"ticss-64c5889e wp-block-paragraph\">The foundation for creating reliable technology products and services lies in highly skilled IT talent. The new generation of Vietnamese IT engineers has strong potential to thrive in the global market by combining advanced hard skills (technical expertise) with strong soft skills.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/08\/image-1024x576.jpeg\" alt=\"\" class=\"wp-image-5779\" style=\"width:664px;height:auto\" srcset=\"https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/08\/image-1024x576.jpeg 1024w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/08\/image-300x169.jpeg 300w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/08\/image-768x432.jpeg 768w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/08\/image-1536x864.jpeg 1536w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/08\/image-18x10.jpeg 18w, https:\/\/smilesoftware.org\/wp-content\/uploads\/2026\/08\/image.jpeg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-neve-link-hover-color-color has-text-color has-link-color wp-elements-4793ce2092ba2e1bccea8b4b06dc9011 wp-block-paragraph\" style=\"font-size:18px\">Practical Technical Expertise and a Strong Commitment to Continuous Learning<\/p>\n\n\n\n<p class=\"ticss-ce068636 wp-block-paragraph\">Engineers possess a solid technical foundation spanning requirements analysis, architecture design, system development, validation, API integration, and cloud infrastructure development (AWS\/Azure). They also demonstrate a strong commitment to learning new technologies, enabling them to quickly catch up with emerging technologies such as AI, machine learning, big data, and IoT, and adapt rapidly to changing project requirements and needs.<\/p>\n\n\n\n<p class=\"has-neve-link-hover-color-color has-text-color has-link-color wp-elements-a8ce5cbfffc6dbf40ded7c468793f9fc wp-block-paragraph\" style=\"font-size:18px\">A Logical Approach to Problem Solving:<\/p>\n\n\n\n<p class=\"ticss-8a224c44 wp-block-paragraph\">When faced with ambiguous requirements in the early stages of a project or complex system errors, Vietnamese engineers apply a rational problem-solving process: <strong>Understanding requirements \u2192 Analyzing root causes \u2192 Proposing solutions \u2192 Assessing risks \u2192 Implementation.<\/strong> This logical approach to problem solving is valued beyond programming skills alone.<\/p>\n\n\n\n<p class=\"has-neve-link-hover-color-color has-text-color has-link-color wp-elements-c7356360d69c16f91f2cbb37bf653025 wp-block-paragraph\" style=\"font-size:18px\">Global Communication Skills and Soft Skills:<\/p>\n\n\n\n<p class=\"ticss-4315bff1 wp-block-paragraph\">In global software development, communication skills are considered an integral part of technical expertise. Many engineers are capable of preparing specifications, writing clean code, and reporting project progress in English. For projects targeting the Japanese market, support structures such as Bridge SEs, who can handle Japanese technical terminology and unique business practices, play an important role in facilitating smooth collaboration. In addition, with strong adaptability to teamwork, time management, and Agile\/Scrum methodologies, the team is committed to meeting agreed-upon deadlines (On-time Delivery).<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">4. Real-World Challenges in the IT Talent Market<\/h3>\n\n\n\n<p class=\"ticss-efdf3c96 wp-block-paragraph\">To maintain an objective and candid perspective, it is also important to consider the challenges facing Vietnam\u2019s IT talent market. As technology continues to evolve rapidly, engineers are required to continuously update their knowledge and skills. In highly specialized fields such as AI, cloud architecture, cybersecurity, and data engineering, professionals with extensive practical experience remain scarce in the market. Competition for IT talent is clearly shifting from \u201cquantity\u201d to \u201cquality.\u201d As a result, practical training, mid- to long-term skill development (upskilling), and the development and retention of experienced core engineers have become some of the most critical challenges facing modern IT companies.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">5. Smile Software \u2013 A Digital Partner for Building Trust and Co-Creation<\/h3>\n\n\n\n<p class=\"ticss-d56ae6ad wp-block-paragraph\">At Smile Software, we believe that the first step toward improving service quality is to deeply understand our customers\u2019 business challenges and build the most suitable team and development structure to address them. In addition to our strong technology development capabilities in Vietnam, we provide seamless communication in Japanese and English through our BrSE\/PM structure. From business analysis (BA) and requirements clarification to development, testing, operations, and maintenance, we provide comprehensive support for our customers\u2019 global business. We are not simply a vendor that provides programming resources on a short-term basis. We aim to be a \u201cco-creation technology partner\u201d that works alongside our customers over the long term to support their sustainable growth. Even if the project requirements or specifications have not yet been fully defined, we provide complimentary support from the early stages, including organizing and clarifying business challenges and proposing suitable technology approaches. Please feel free to contact us for an initial consultation.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-cover alignfull\" style=\"min-height:300px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#003575\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div style=\"height:140px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center vi-font-family-text has-nv-text-dark-bg-color has-text-color\">Unlock potential - Build the future<\/h2>\n\n\n\n<p class=\"has-text-align-center ticss-5d29c21e vi-font-family-text has-nv-text-dark-bg-color has-text-color has-link-color wp-elements-3ad144bad8f4dfc0b89693722591790f wp-block-paragraph\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);font-size:16px\">Feel free to consult with us about your system development needs and technical challenges.<\/p>\n\n\n\n<p class=\"has-text-align-center vi-font-family-text has-nv-text-dark-bg-color has-text-color has-link-color wp-elements-41d378bae927afc27ead2264618294a4 wp-block-paragraph\" style=\"font-size:16px\">Even if your requirements are not yet clearly defined, we can support you from the initial stage of analyzing and organizing your challenges.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-7d812b4c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary vi-font-family-text\"><a class=\"wp-block-button__link has-neve-link-color-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/smilesoftware.org\/en\/contact\/\" style=\"background-color:#ffffff\">Discuss Your Project<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:140px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>\u30d9\u30c8\u30ca\u30e0IT\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea 1.IT\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306f\u3069\u306e\u3088\u3046\u306b&hellip;&nbsp;<a href=\"https:\/\/smilesoftware.org\/en\/vietnam-it-service-quality\/\" class=\"\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">The Quality of Vietnam\u2019s IT Services<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"on","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_themeisle_gutenberg_block_has_review":false,"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-165","page","type-page","status-publish","hentry"],"acf":[],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"admin","author_link":"https:\/\/smilesoftware.org\/en\/author\/admin\/"},"rttpg_comment":0,"rttpg_category":null,"rttpg_excerpt":"\u30d9\u30c8\u30ca\u30e0IT\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea 1.IT\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306f\u3069\u306e\u3088\u3046\u306b&hellip;&nbsp;Read More &&hellip;","ticketed":false,"_links":{"self":[{"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/pages\/165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/comments?post=165"}],"version-history":[{"count":47,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/pages\/165\/revisions"}],"predecessor-version":[{"id":5852,"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/pages\/165\/revisions\/5852"}],"wp:attachment":[{"href":"https:\/\/smilesoftware.org\/en\/wp-json\/wp\/v2\/media?parent=165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}